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LaCheryl Banks, our new Technical Support Manager

We are thrilled to welcome our new Technical Support Manager, LaCheryl Banks! Learn more about LaCheryl and why she joined the team at TRAX Analytics.

LaCheryl Banks, our new Technical Support Manager
LaCheryl Banks, our new Technical Support Manager

1. Who are you? 

I, LaCheryl Banks, the baby of my family. I grew up with my dad, a Vietnam veteran, and my mom, a seamstress. All my siblings are 14 years older than me. However, I did not get the spoiled privilege. I opted out of regular college and went to technical college.

2. Where are you from?

 I have a lovely wife and two kids. My daughter is four, we share the same birthday, and she is my sunshine. My stepson is 18, and he is brilliant. I have two fur babies, Chase (American Tri-color Pitbull) and Rocky (Cavapoo), who keep me on my toes. I love all sports, the outdoors, traveling, working with the community, and exotic coffee, chocolates, and cars. I was raised in southwest Atlanta (Flovilla & College Park). The country lifestyle has helped me create a drive always to strive to be the best I can be and do the best I can always.

3. What is your background before TRAX? What is your role at TRAX? 

Before starting at TRAX, my career in IT blended into many roles, from cybersecurity to information technology specialist to Helpdesk agent and manager for many high-end businesses, both small and large. Through those 13 years, I’ve learned how to listen, act, and get results. My current role at TRAX is the new Technical Support Manager. I am honored to have this opportunity to work with a diverse business-savvy group of leaders.

4. Any advice for others looking to enter this field? 

My advice to anyone looking to enter the IT world is first to do your research to find where and what flavor of this endless opportunity you want to end up at. Then after that, you will need to be a sponge, not be afraid to ask questions and be willing to work.