Software Implementation Lead
TRAX is seeking an experienced Software Implementation Lead with over 5 years of technology implementation experience. This position reports directly to the Director of Project Management but will work directly with the Client Success teams, Product Owner, and Software Development teams (onshore and offshore). The ideal candidate will have proven experience in software and hardware configuration. This candidate must have exceptional communication skills and have experience in meeting deadlines as a part of a project management team. Experience with iOS and Android apps, as well as Web-Applications is required.
Responsibilities Include:
- Responsible for configuring hardware solutions that integrate to the TRAX platform
- Responsible for learning and testing new hardware configurations as the TRAX platform expands
- Responsible for the configuration of the TRAX software based on project-specific requirements
- Ability to manage multiple projects and installation schedules, while being a technology resource to other internal departments
- Works directly with the Project Management team to deliver excellent service, a customized software solution, and ensure client satisfaction
- Responsible for quality control and testing of the software prior to delivery to internal teams and client
- Responsible for User Acceptance Testing with TRAX clients for both a Web Browser solution and iOS/Android App solution
- Ability to follow test scripts and ensure documentation is completed after every product delivery
- Assists Product Owner as needed with pertinent feedback, vendor equipment updates, and identifying any potential enhancements or bug fixes
Requirements:
- Bachelor’s Degree in IT related field
- 5+ Years of experience in a similar role
- Basic SQL understanding and experience
- Web API implementation experience
- System Setup experience: Cloud services, Microsoft Server and SQL
- Proven working experience implementing and installing software
- Ability to read & understand: wiring diagrams, control theory and control concepts
- Ability to quickly master new software and innovate
- Ability to meet tight deadlines, take direction, prioritize tasks and multi-task
- Flexibility in schedule
- Ability to create and maintain productive relationships with employees, clients, and vendors
- Detail and safety-oriented
- Excellent written and spoken English
- Excellent written and verbal communication skills
- Analytical thinker and excellent problem-solving skills
- Strong interpersonal skills to foster team building and corporate culture
- Solid organizational and multitasking skills including strong attention to detail
- Experience with TeamViewer or similar application
- Client facing experience required
- Georgia Resident Required
Please apply by submitting your cover letter and resume to: jobs@traxinsights.com.