As I think about it, every juncture along my career path has prepared me for this role, from my first real job as a teenager cleaning our church in Oklahoma which was “no-tech”, to my twenty-plus-year career in commercial plumbing sales and management to now offering “high-tech” restroom and building technologies nationwide.  Combining my experience and expertise in commercial building construction with the world-class TRAX Analytics’ portfolio of software solutions is a perfect fit for moving forward in my career.

Thus far, the best part of my career has been the relationships and friendships built along the way.  The rewards of working hard and the thrill of winning have been great. Just as importantly, I have also learned from disappointment and “failure”.” Still, something transformative happens when a customer (later a friend) knows that his or her business is understood, problems are identified and solved, and then the desired outcome is achieved. At that point, we all celebrate the success! Then the cycle starts again. That culture of partnership and winning fits the TRAX team to a tee is still another reason I’m thrilled to be here.

For half a year on the team, I worked on maintaining, enhancing, and testing the system with the rest of the team. The effort was not routed to just frontend or backend development, but my effort was distributed to all corners of the system (frontend to backend). After the half-year mark, management needed an engineer to take over the development of a system that the senior engineer was working on. Out of the five new hires, I was chosen to lead in the development, enhancement, maintenance, and overall system growth of the system. In parallel, work on a new international system was starting, and I was placed on a team to help with the design and architecture of the backend for the new system. This meant researching which frameworks to implement, drawing and designing how internal web services will talk with the new system, implementing the latest and greatest security protocols, and helping the Software Architect get the new system from design to production. 

For the first few weeks, my tasks were quite usual for a software engineer. My first few tasks were to update our existing API software to consume new data endpoints coming from new IoT devices. Afterward, all new tasks comprised responsibilities that further increased my experience and value as a Software Engineer. From server maintenance to refactoring legacy code to improve performance for our clients, at TRAX, the endless mirage of tasks keeps testing my knowledge and task execution as a software engineer, which always keeps me at my best; never is a dull day here at TRAX.

For most of my life, the sport of lacrosse has also made a considerable contribution in constructing these three supporting pillars. This game taught me the importance of teamwork, friendship, trust, and the work ethic to achieve excellence. Not only do I strive for excellence in the workplace, but in the game of life as well.

From my experience, to play the game of life correctly, one may better themselves by making an impact in the lives of others. This notion influenced my passion to coach and mentor individuals and teams to positively impact their future. In school, I was able to mentor an unbelievably kind individual with Down Syndrome who dreamed of going to the University of Georgia. With his determination, I was able to be a part of his growth, and he is now a proud UGA alumni. In my mind, I knew it could not stop there, which is why coaching lacrosse made its way back into my life. 

With the opportunity given to me by an old teammate, I have had the pleasure of being the offensive coordinator for a Varsity lacrosse team in my hometown. It is amazing how one can always find their way back home to bring a positive influence to the community. As a direct result of this path of passion I have been walking on, I knew this would directly impact how I approach my career.

Working in Client Success has been a great career path choice based on experiences that have molded me. I knew I wanted to be able to create long-lasting relationships and provide solutions to help clients achieve their desired goals. 

Sharing trust with a client where they know you will deliver when called upon is probably the most rewarding part of my role in Client Success. Establishing this is what leads to continued renewals and partnerships, which is key to any Saas company’s success! If you are looking for a high-paced work environment where you can be a mentor by establishing trusting relationships, Client Success is THE department to consider! We work to positively impact our clients so they can achieve operational excellence through the TRAX platform.

Before joining the TRAX analytics world, I worked for my family’s print media business, Xpress Printing Services. I was the project manager, which included managing print-related projects for Pharmaceutical, Real estate, Entertainment, and Airline industry clients. I enjoyed working for a small business, taking what my father had created, and improving business processes to ensure continued success. I found my strength in project management and enjoyed organizing projects and working with vendors and clients. While working at Xpress, I decided to pursue my MBA from Georgia State University with a concentration in Operations Management. I successfully graduated in December 2020.

Going back to school and getting my MBA was not only helpful for my career but also a personal achievement. One of the takeaways from the program was venturing outside my comfort zone. Besides attending career fairs and joining clubs, I was among 12 students out of 200 to be selected for an immersion program called Panthers in the Valley.  This program gave us the opportunity to learn and network with companies in Silicon Valley, including Netflix, Microsoft, Google, and Niantic Labs (creators of Pokémon Go). From this experience, I learned that it is possible to set my goals high.

After my MBA, I wanted to venture into the tech world and work for a company specializing in platform-based services. Only a month into my new role at TRAX, I know I have made the right decision because I am enjoying the team atmosphere and can see the great potential the Trax products offer.

When I’m not working on Clean + Inspect projects, I love to run half marathons in different places around the world and spend time with my dog, Buñuelo.

If you would have asked me five years ago to answer the infamous, “where do you see yourself in five years?” it would not have been followed by, “crawling around in public restrooms.” So, how did I get here? As an undergraduate at the University of Florida, I was a Marketing major and a heavily involved Greek student.

I elected to obtain my Master of International Business starting as a junior and graduated in 2011 with both my BA in Marketing and my MAIB. From there I entered a college-hire program for B2B telecom sales, living in both Atlanta, Charlotte, and then Atlanta again. Once back in Atlanta for the second time, I left the sales grind to follow my true passion of Project Management. I obtained my PMP and bounced from project to project in the Consumer Marketing space.

Five years ago, as I continued my work as a project manager- now in the mobile application space- I was working regular 9-5 hours and would watch anything HGTV I could manage during my free time. I took what I learned about construction and design to flip a few houses (some planned, some not) in the metro Atlanta area. In early 2018 I was furloughed from my job and took the opportunity to completely renovate a house- gutting it to the studs. With my PM skills and some creativity, I managed to design an entirely new home layout (where we currently live). I worked with the contractors, pulled the permits, scheduled the inspections- I was basically the general contractor. The whole project took 8 months, and when it was time to get back into the workforce my newfound knowledge of construction mixed with my PMP landed me a role at Infax!