TRAX Employee Spotlight: Brian Lerkins

TRAX Employee Spotlight Brian Lerkins

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This week’s spotlight goes out to Brian Lerkins our Director of Business Development, we are so excited to have you on board. Get to know Brian below! 

TRAX Employee Spotlight Brian Lerkins

TRAX Employee Spotlight: Brian Lerkins

What an honor to be part of the TRAX Analytics family!  The opportunity to assist our clients by delivering innovative, customer-focused restroom solutions presents both a great challenge and an amazing opportunity.  

 

 

As I think about it, every juncture along my career path has prepared me for this role, from my first real job as a teenager cleaning our church in Oklahoma which was “no-tech”, to my twenty-plus-year career in commercial plumbing sales and management to now offering “high-tech” restroom and building technologies nationwide.  Combining my experience and expertise in commercial building construction with the world-class TRAX Analytics’ portfolio of software solutions is a perfect fit for moving forward in my career.

Thus far, the best part of my career has been the relationships and friendships built along the way.  The rewards of working hard and the thrill of winning have been great. Just as importantly, I have also learned from disappointment and “failure”.” Still, something transformative happens when a customer (later a friend) knows that his or her business is understood, problems are identified and solved, and then the desired outcome is achieved. At that point, we all celebrate the success! Then the cycle starts again. That culture of partnership and winning fits the TRAX team to a tee is still another reason I’m thrilled to be here.

You can usually find me hanging out with Debi, my best friend, and wife, outside of work.  I am typically reading two or three books at a time (affliction of too many interests and love of learning)! Or you may find me planning the next dining, cooking experience, or great outdoor adventure in Arizona, either hiking, camping, or kayaking with Daisy, our Labrador retriever. It’s pretty much what you do living in Scottsdale.  In the fall (my favorite time of the year), it’s game on cheering the Oklahoma Sooners and Arizona Cardinals in football.   

But it’s travel that checks all the boxes. Be it the quest for the perfect anchorage aboard a chartered sailboat in the Caribbean or discovering the most amazing scuba dive site with corals and marine life to learning something new in a culture outside of the US.  For me, travel and the time invested keeps me grounded, puts things in perspective, and helps me appreciate all the good things of life.

Finally, when asked what advice I would give to someone who desires a career in sales and management? A few things come to mind:  1) keep your promises and do what you say you are going to do; 2) treat others the way you want to be treated; 3) learn to listen more than you talk, 4) work hard at being the best and becoming the expert, and 5) stay humble, stay hungry.

Again, I am proud to be part of the TRAX family and contribute to the company’s continued success.  The best is yet to come!  Onward and Upward!

TRAX Employee Spotlight: Eric Kim

TRAX Employee Spotlight: Eric Kim

This week’s employee spotlight goes out to one of our engineers Eric. Thank you for all your hard work, it never goes unnoticed!  

TRAX Employee Spotlight: Eric Kim
Eric Kim, Software Engineer

TRAX Employee Spotlight: Eric Kim

After college, I got recruited to a Fortune 500 company that specialized in Insurance. As this company was not limited to just national coverage, their work internationally was just as prevalent. My team worked on international software for European countries (Ireland, England, and Sweden). My hiring was due to their international team expanding and wanting to recruit new entry-level engineers. I was one of five recruits for the international team

For half a year on the team, I worked on maintaining, enhancing, and testing the system with the rest of the team. The effort was not routed to just frontend or backend development, but my effort was distributed to all corners of the system (frontend to backend). After the half-year mark, management needed an engineer to take over the development of a system that the senior engineer was working on. Out of the five new hires, I was chosen to lead in the development, enhancement, maintenance, and overall system growth of the system. In parallel, work on a new international system was starting, and I was placed on a team to help with the design and architecture of the backend for the new system. This meant researching which frameworks to implement, drawing and designing how internal web services will talk with the new system, implementing the latest and greatest security protocols, and helping the Software Architect get the new system from design to production. 

For the first few weeks, my tasks were quite usual for a software engineer. My first few tasks were to update our existing API software to consume new data endpoints coming from new IoT devices. Afterward, all new tasks comprised responsibilities that further increased my experience and value as a Software Engineer. From server maintenance to refactoring legacy code to improve performance for our clients, at TRAX, the endless mirage of tasks keeps testing my knowledge and task execution as a software engineer, which always keeps me at my best; never is a dull day here at TRAX.

At TRAX, we use much remote communication as we have partners located outside Georgia and even the United States. I find it amazing that our development team can push out enhancements around the clock for our clients, which pushes our competitive advantage as a company. The premise of having a client know that we at TRAX are capable of resolving any software issue outside of regular business hours should be reassuring to our clients.

If I were to point out just one benefit, out of the many benefits, of working for TRAX, it out by having the freedom to research and develop new enhancements that will help our application be more competitive than our competitors. The latest enhancement that is planned to be rolled out is an Artificial Intelligence system designed to be integrated with our Smart Restroom solution. The Artificial Intelligence system will help custodians and management to allocate their resources better. At a high level, the Artificial Intelligence system forecasts(predicts) future restroom trends about the daily, weekly, and seasonal trends.

For any up-and-coming engineers, I would give them this one piece of advice. Accept all the challenges that come your way. Even if you fail, learn from them, and take the lessons learned for all of your future tasks. Succeeding in these challenges will help you grow in your career and professional experience, crucial for growth. Other than that, make sure to have good posture when working. As most developers use laptops, looking down on laptops can make you hunch over and promote lousy posture. Keep posture in the back of your head; not correcting posture will cause pain down the road. Better to fix them now than when you get old.

TRAX Employee Spotlight: Nick Shumate

Nick Shumate

Today we celebrate Nick Shumate from Client Success and what experiences molded him into who he is today!

Nick Shumate
Jennifer Brown, Project Manager for Large Infrastructure

TRAX Employee Spotlight: Nick Shumate

My name is Nick Shumate, and I am the Lead Client Success Manager with TRAX Analytics. I graduated in 2018 from the University of Georgia with a degree in Communications Studies and a Certificate in New Media. Being born and raised in Georgia, taking my place in the UGA dynasty has truly molded me into what I am today. The pillars that shaped me from my experience are built upon determination, competitiveness, and giving back to the community. 

For most of my life, the sport of lacrosse has also made a considerable contribution in constructing these three supporting pillars. This game taught me the importance of teamwork, friendship, trust, and the work ethic to achieve excellence. Not only do I strive for excellence in the workplace, but in the game of life as well.

From my experience, to play the game of life correctly, one may better themselves by making an impact in the lives of others. This notion influenced my passion to coach and mentor individuals and teams to positively impact their future. In school, I was able to mentor an unbelievably kind individual with Down Syndrome who dreamed of going to the University of Georgia. With his determination, I was able to be a part of his growth, and he is now a proud UGA alumni. In my mind, I knew it could not stop there, which is why coaching lacrosse made its way back into my life. 

With the opportunity given to me by an old teammate, I have had the pleasure of being the offensive coordinator for a Varsity lacrosse team in my hometown. It is amazing how one can always find their way back home to bring a positive influence to the community. As a direct result of this path of passion I have been walking on, I knew this would directly impact how I approach my career.

Working in Client Success has been a great career path choice based on experiences that have molded me. I knew I wanted to be able to create long-lasting relationships and provide solutions to help clients achieve their desired goals. 

Sharing trust with a client where they know you will deliver when called upon is probably the most rewarding part of my role in Client Success. Establishing this is what leads to continued renewals and partnerships, which is key to any Saas company’s success! If you are looking for a high-paced work environment where you can be a mentor by establishing trusting relationships, Client Success is THE department to consider! We work to positively impact our clients so they can achieve operational excellence through the TRAX platform.

 

TRAX Employee Spotlight: Chelsea Diaz

Chelsea Diaz

Congratulations are in order, today we are highlighting our new Project Manager, Chelsea Diaz to the TRAX family! 

Chelsea Diaz
Chelsea Diaz, Project Manager

TRAX Employee Spotlight: Chelsea Diaz

A few years ago, I was walking out of an Atlanta Airport restroom, and I saw a survey tablet mounted on the wall providing feedback on the restroom’s cleanliness. I remember thinking that this was such a great idea and how cool it would be to work for a company that develops these types of applications. Little did I know that in 2021, I would get the opportunity to work for that exact company – Trax Analytics.

Before joining the TRAX analytics world, I worked for my family’s print media business, Xpress Printing Services. I was the project manager, which included managing print-related projects for Pharmaceutical, Real estate, Entertainment, and Airline industry clients. I enjoyed working for a small business, taking what my father had created, and improving business processes to ensure continued success. I found my strength in project management and enjoyed organizing projects and working with vendors and clients. While working at Xpress, I decided to pursue my MBA from Georgia State University with a concentration in Operations Management. I successfully graduated in December 2020.

Going back to school and getting my MBA was not only helpful for my career but also a personal achievement. One of the takeaways from the program was venturing outside my comfort zone. Besides attending career fairs and joining clubs, I was among 12 students out of 200 to be selected for an immersion program called Panthers in the Valley.  This program gave us the opportunity to learn and network with companies in Silicon Valley, including Netflix, Microsoft, Google, and Niantic Labs (creators of Pokémon Go). From this experience, I learned that it is possible to set my goals high.

After my MBA, I wanted to venture into the tech world and work for a company specializing in platform-based services. Only a month into my new role at TRAX, I know I have made the right decision because I am enjoying the team atmosphere and can see the great potential the Trax products offer.

When I’m not working on Clean + Inspect projects, I love to run half marathons in different places around the world and spend time with my dog, Buñuelo.

TRAX Employee Spotlight: Jennifer Brown

Jennifer Brown, Project Manager for Large Infrastructure
Jennifer Brown, Project Manager for Large Infrastructure
Jennifer Brown, Project Manager for Large Infrastructure

TRAX Employee Spotlight: Jennifer Brown

This Women’s History Month we are highlighting all of the amazing women who have contributed to the success of our company and what keeps them fulfilled! 

If you would have asked me five years ago to answer the infamous, “where do you see yourself in five years?” it would not have been followed by, “crawling around in public restrooms.” So, how did I get here? As an undergraduate at the University of Florida, I was a Marketing major and a heavily involved Greek student.

If you would have asked me five years ago to answer the infamous, “where do you see yourself in five years?” it would not have been followed by, “crawling around in public restrooms.” So, how did I get here? As an undergraduate at the University of Florida, I was a Marketing major and a heavily involved Greek student.

I elected to obtain my Master of International Business starting as a junior and graduated in 2011 with both my BA in Marketing and my MAIB. From there I entered a college-hire program for B2B telecom sales, living in both Atlanta, Charlotte, and then Atlanta again. Once back in Atlanta for the second time, I left the sales grind to follow my true passion of Project Management. I obtained my PMP and bounced from project to project in the Consumer Marketing space.

Five years ago, as I continued my work as a project manager- now in the mobile application space- I was working regular 9-5 hours and would watch anything HGTV I could manage during my free time. I took what I learned about construction and design to flip a few houses (some planned, some not) in the metro Atlanta area. In early 2018 I was furloughed from my job and took the opportunity to completely renovate a house- gutting it to the studs. With my PM skills and some creativity, I managed to design an entirely new home layout (where we currently live). I worked with the contractors, pulled the permits, scheduled the inspections- I was basically the general contractor. The whole project took 8 months, and when it was time to get back into the workforce my newfound knowledge of construction mixed with my PMP landed me a role at Infax!

Smart restrooms was a completely new genre when I became a Project Manager at Infax. We were able to gain traction of the product as a commodity to major airports across the US through relationships that the company had built over its 49 years. However, as the knowledge of Smart restrooms grew, so did the interest. Eventually, we became TRAX, as you know us now, and we have expanded well beyond just airports – stadiums, corporate HQ’s, school buildings, you name it! We are also no longer just a commodity- we are a necessity in the ‘new world’ of social distancing and hyper cleanliness. As the Lead Project Manager of TRAX, I get to use my PMP, construction, and mobile application deployment skills – which basically makes it a trifecta of the things I’ve learned in my recent lifetime. If I must take those skills with me into a few dirty stalls now and then, well that’s fine by me!

TRAX Employee Spotlight: Lindsay Barbour

Lindsay Barbour

This International Women’s Day TRAX is highlighting the amazing women who have contributed to the success of our company and what keeps them fulfilled. 

Lindsay Barbour
Lindsay Barbour, Director of Client Success

TRAX Employee Spotlight: Lindsay Barbour

 

Initially, I began my career in Client Success working for a major waste and recycling broker based out of Atlanta for 5+ years. This company was a technology startup, with a heavy focus on creating a SaaS platform, and saving their clients millions in fees. This job was my first taste working for fast-paced, hyper-focused companies with a primary focus on building client relationships. Needless to say, I loved it! 

I’d found my passion and strength in understanding client needs, goals, and most importantly, developing strong relationships with clients. Additionally, I’d found my niche in Client Success Management for startups, SaaS technology. After working for a higher ed-tech startup in NYC for five years, and moving my way up the ladder, I found myself looking at that dreaded “glass ceiling” in that space. Thankfully, I met Tracy Davis, and not only did she believe in me, my experience, but more importantly, we both connected on our number one goal. That goal being, clients are the life and soul of TRAX, and developing relationships with each client on a partnership and personal level creates trust and ensures we’re always meeting their needs. 
 
After managing hundreds of portfolios, I’ve come to love working with our TRAX family airport-based clients! The sky is certainly the limit as the TRAX technology meets the needs of more than just airport space clients – myself and the CS team here at TRAX can’t wait to further expand into the world of stadiums, higher ed, office buildings, etc!

ADVICE:

The first piece of advice I’d give someone who’s looking to get into Client Success is to ensure they’re passionate about building relationships and know that communication skills are at the forefront of this space and any client success job. Secondly, starting from the bottom might mean assisting a Client Success Manager. This is actually a wonderful opportunity! You’ll learn the ropes of relationship development, client goal establishment, client ROI basics, and on-site meeting prep/delivery. 

Finally, a mindset of “client first” is a must. In my experience, when working at a fast-paced, growing company, it’s easy to drift sometimes away from the client’s perspective. It’s the priority of a Client Success employee to raise their hand internally and advocate for client needs while maintaining an external balance of client requests. Understanding that Client Success is the voice for the client but also an internal voice that helps product development, sales, and marketing connects to the clients their work serves!
Thanks, 
Lindsay