Aviation
One platform for cleaning, restrooms, and passenger experience across the terminal.
INDUSTRIES · AVIATION
Cleaner airports. Better passenger experience
TRAX runs in 60+ airports. It was built for terminal scale, for passenger volume that swings by the hour, and for operations that never actually close.
Every number on this page is either tied to a named client or verifiable in our deployment records. We do not publish numbers we cannot defend in a procurement meeting.
AN AIRPORT IS NOT A BUILDING
Airport facility management software, built for terminal scale
Most facility management software was written for a building. An airport is not a building. It is a set of concourses with different traffic patterns, a landside and an airside with different access rules, a cleaning crew working around TSA and airline partners, and a passenger volume that changes completely between a 6 AM bank and a 2 PM lull.
TRAX is one platform that holds all of it. Cleaning activity, restroom status, consumable levels, inspection records, and passenger feedback sit on the same screen, updating in real time, so your team stops chasing status and starts acting on it.
Between a 6 AM bank and a 9 AM push, there is a forty-minute window where everything has to reset. TRAX does not slow that down. It tells your team which restrooms need attention first, routes the closest person there, and logs the service so you have the record before the next wave arrives.
Challenges
What aviation teams come to TRAX for
Four problems come up in nearly every airport conversation. None of them are new. What has changed is that they are now measurable.
Passenger throughput
Passenger volume swings by the hour and never lands in the same place twice. Without a live read on which restrooms are absorbing the push, staffing gets set against yesterday’s pattern.
Task routing that runs on guesswork
Fixed cleaning schedules do not move when the flight schedule does. The concourse that just took a bank waits; the quiet one gets serviced anyway.
Compliance and audit trails
When an airline partner or an inspector asks what was serviced and when, the answer sits on a paper log or in a supervisor’s memory. Neither one holds up in a review.
Ground truth for leadership
Leadership sees complaints and survey scores after the fact. By the time a passenger satisfaction number moves, the shift that caused it ended weeks ago.
Aviation CASE STUDY
$300,000 in inventory savings. Six months. Houston.
Houston Airport System deployed TRAX SmartRestroom across its terminals and started tracking consumable usage against actual passenger traffic instead of a replenishment schedule. Inventory and labor costs dropped by $300,000 within six months.
"TRAX gave us visibility we never had before."
Ted Kitchens · Houston Airport System
Challenges
What aviation teams come to TRAX for
Four problems come up in nearly every airport conversation. None of them are new. What has changed is that they are now measurable.
Clean+Inspect
Tasks, inspections, inventory, and photo proof of service on the phones your frontline team already carries. Works offline. Syncs when it reconnects.
TRAX IQ
Cleaning activity, restroom performance, consumable trends, and passenger feedback in one dashboard. Exports for airline and authority reporting.
Add as the terminal needs it
Demo
Live restroom usage so cleaning triggers on traffic, not on a timer
Throughput counters
Real-time footfall by concourse and gate area
Connected dispensers
Soap, paper, and sanitizer levels reported before a stall runs out
Bluetooth badges and beacons
Location-verified proof of service without manual check-in
Passenger feedback tablets
Satisfaction input at the point of experience, tied to the location record
Digital signage
Wayfinding to the nearest available restroom during a push
More Than Software
How an airport
deployment actually runs
The most common question we get is whether this can be rolled out across a terminal without disrupting operations. It can, and here is the sequence we use.
Demo
We walk your team through the platform against your terminal, not a generic environment
Scope
We map which concourses, restrooms, and modules are in the first phase, and what the integration list looks like. Pricing follows the scope of the deployment.
Implementation
Installation is phased and scheduled around your operation. Sensor and dispenser work happens in off-peak windows.
Training
Frontline staff and supervisors get trained on the app before go-live, with TRAX Academy certification available for your team.
Support
Ongoing technical support, plus quarterly reviews of what the data is showing.
Straight Answers
Frequently asked questions.
These are the questions facility teams ask us most, answered without the spin. Don’t see yours? Request a demo and we’ll walk through it.
More than 60, in the U.S. and abroad. That includes deployments at Houston, Dallas Fort Worth, Atlanta Hartsfield-Jackson, Denver International, LaGuardia Terminal C, Miami International, Raleigh-Durham, Memphis, Phoenix-Mesa, Mineta San Jose, and Syracuse Hancock.
Yes. Occupancy sensors report live usage and traffic patterns by restroom, so you can see peak hours by location and set cleaning triggers against real demand instead of a fixed rotation.
Feedback tablets and QR codes capture passenger input at the point of experience. Each response is tied to the location and timestamp, so a satisfaction score connects to the actual service record for that restroom.
TRAX has 40+ integrations with CMMS platforms, building systems, and consumable dispenser providers. Your integration list gets confirmed during scoping. If something on your stack is not on the list, our team will tell you straight whether it is buildable.
Yes. The platform is vendor-agnostic and sensor-agnostic, with existing integrations across major dispenser manufacturers. You are not required to replace hardware you already own.
Yes, where a deployment calls for it. Sensors, beacons, counters, tablets, and signage are all available through TRAX. They are modules, not requirements.
No. Most airport deployments start with Clean+Inspect and TRAX IQ, then add sensors and connected dispensers concourse by concourse. Pricing is set against the scope of your deployment, not a published tier.
No. SmartRestroom is one deployment pattern. The platform covers facility-wide task management, inspections, inventory, and reporting across gate areas, concourses, holdrooms, and back-of-house.
Ongoing technical support plus on-site support during implementation. Coverage terms are set in your agreement, so ask our team what your specific deployment includes.
Yes. TRAX Consulting works with airport teams during design and renovation planning on sensor placement, restroom layout, and system architecture before construction starts.
Two ways in. Pick the one that fits where you are.
Talk to someone who has done this at an airport
Bring us your terminal, your restroom count, and the systems you are already running. We will tell you what a first phase would actually look like.