Janitorial & Facility Services
Turn facility intelligence into a competitive advantage.
INDUSTRIES · JANITORIAL & FACILITY SERVICES
Turn facility operations into a competitive advantage.
Win the contract. Improve the operation. Prove the performance.
Today’s janitorial and facility service providers are being asked to deliver more than clean buildings. Customers expect transparency, faster response, measurable performance, and continuous improvement.
TRAX gives facility service providers the operational technology layer to deliver it — bringing frontline workflows, routes, inspections, service requests, proof of service, and performance reporting together in one platform.
Better information for your frontline teams. A clearer operating picture for your supervisors, account leaders, and customers.
DIFFERENTIATE YOUR BUSINESS WITH TECHNOLOGY
Don't compete only on, labor scope, and price.
Facility service contracts have traditionally been won on staffing models, operational experience, scope, and price.
Technology is changing that conversation.
TRAX gives janitorial and facility service providers a platform they can bring into new bids, RFP responses, pilots, innovation programs, contract renewals, and strategic customer conversations.
Instead of explaining how the facility will be serviced, show customers how your operation uses data to make better decisions:
- Where facility demand is highest
- When service activity was completed
- How quickly teams respond to issues
- How inspection scores are trending
- What occupants are experiencing
- How the operation is performing over time
TRAX turns daily facility activity into a measurable record of how the account is performing.
TURN DATA INTO ACTION
A dashboard alone doesn't improve a facility.
Someone has to act on the information.
TRAX does not replace the frontline workforce. It gives that workforce better information to help them operate more productively.
- A restroom reaches a usage threshold.
- A soap or paper dispenser is running low.
- An occupant reports an issue.
- An inspection identifies a deficiency.
- A service request is submitted.
- A supervisor identifies an operational need.
TRAX turns those signals into tasks, routes, alerts, and corrective actions for frontline teams.
Employees know what needs attention. Supervisors see the work happening across the facility. Account managers gain performance information for customer conversations. Customers gain accountability.
SCHEDULE-BASED TO DEMAND-BASED
Service the facility based on what's actually happening.
Not every area of a facility experiences the same demand. Traffic changes throughout the day. Events occur. Occupancy fluctuates. Some locations require more attention than others.
TRAX gives service providers the information to understand those differences. Service history, inspections, routes, and operational workflows show where attention is needed. Depending on the deployment, facility usage data, connected consumable levels, and occupant feedback add to that picture.
With it, teams can:
- Configure routes and responsibilities around the operation
- Respond to high-demand locations
- Identify recurring issues
- Reduce unnecessary walkthroughs and dispenser checks
- Improve replenishment planning
Facility service providers operate in an environment where labor availability, service expectations, and contract margins all matter. The objective isn’t simply to assign more work. It’s to deploy available labor and resources more intelligently.
ONE PLATFORM. MULTIPLE WAYS TO DEPLOY.
Build the right solution for each customer.
Every customer is different — their facilities, contracts, technology environments, service levels, and reporting expectations.
TRAX is modular by design and hardware-agnostic. Start with frontline operational software. Add connected technology where it solves a specific problem. Integrate with the systems the customer already has. Or bring capabilities together into one connected view of the facility.
That flexibility lets you configure TRAX around each account while maintaining a consistent technology foundation across your organization.
Clean+Inspect
Frontline operations in one application.
Tasks, routes, inspections, checklists, corrective actions, service requests, inventory, and proof of service — configured around the responsibilities, locations, and service requirements of the facility. The application works offline and syncs when connectivity returns.
TRAX IQ
Turn operational activity into reporting your teams and customers can use.
Cleaning and service activity, inspections, response times, and performance trends in configurable dashboards. Account teams stop assembling operational information before every client meeting and use what the operation is already generating.
SmartRestroom
Real-time intelligence in the facility’s most visible space.
When SmartRestroom technologies are deployed, TRAX monitors restroom traffic, usage thresholds, stall occupancy, and consumable levels, and turns those conditions into assigned work. Understand restroom demand. Respond faster. Improve the experience.
Connected Consumables
Replenish based on need — not guesswork.
When connected dispensers are installed, TRAX monitors soap, paper, and sanitizer levels throughout the facility so teams prioritize replenishment instead of checking every dispenser.
Occupant Feedback
Connect the customer experience to the operation.
Capture occupant feedback at the point of experience, tied to the location and time it occurred, and route it into the operational workflow. Over time, feedback trends help account teams identify recurring issues.
Staff Location & Proof of Service
Visibility without adding manual steps.
Where location technology is included, Bluetooth beacons establish proof of presence and add a clearer record of where service teams have been working.
Integrations
Work inside the technology your customer already has.
Through supported APIs and integrations, TRAX can connect with select CMMS, work-order, building-management, dispenser, and sensor systems. Integration requirements are scoped during discovery.
PROVE THE WORK
Create an operational record your team can show.
When a customer asks whether a location was serviced, the answer should not depend on someone’s memory, a radio conversation, or a paper checklist.
TRAX creates a digital operational record — tasks, service activity, inspections, corrective actions, routes, service requests, and response times, captured as the work happens. Depending on the deployment, that record also includes proof of presence, consumable conditions, facility usage, and occupant feedback.Account managers and operations leaders use it during client meetings, quality reviews, QBRs, contract renewals, continuous improvement programs, RFP responses, and new business presentations.
Instead of building another spreadsheet or presentation to explain the work your team performed, use the record the operation is already generating.
FROM SERVICE PROVIDER TO STRATEGIC PARTNER
Change the conversation with your customer.
The strongest facility partnerships aren’t built around checking boxes on a scope of work. They’re built around continuously improving the facility.
Instead of telling your customer:
- We completed the scheduled cleaning.
Show them:
- Here is what happened in your facility.
- Here is where demand increased.
- Here is where our team responded.
- Here is what occupants reported.
- Here is how quickly issues were resolved.
- Here is how inspection performance changed.
- Here is how inspection performance changed.
That changes the relationship.
From service provider. To operational partner. To strategic facility partner.
And it doesn’t have to stop with one account. A provider might begin with SmartRestroom technology at an airport, Clean+Inspect at a corporate campus, digital inspections at a healthcare facility, or connected consumables at a stadium. As TRAX expands across accounts, your organization gains a consistent technology foundation while each customer keeps a solution configured around its own environment.
That’s more than another software deployment. It’s a scalable facility technology offering your organization can take to market.
MORE THAN SOFTWARE
From opportunity
to operation.
How a deployment works
Demo
Bring us an existing account, upcoming opportunity, RFP, or operational challenge. We will show you how TRAX could be configured around that environment.
Scope
Together, we identify the workflows, locations, user requirements, reporting needs, integrations, and operational objectives of the deployment.
Implementation
TRAX supports system configuration, project management, integrations, and connected hardware deployment when hardware is included.
Training
Frontline teams, supervisors, account managers, and administrators are trained on the tools and workflows relevant to their responsibilities, with ongoing education available through TRAX Academy.
Support
TRAX continues working alongside your organization after go-live to support the technology and help your teams expand how the platform is used.
Frequently Asked Questions
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No. Cleaning and inspection workflows are one component of the TRAX platform. TRAX brings together frontline operations, routes, inspections, proof of service, and operational reporting — and, depending on the deployment, SmartRestroom technology, facility usage, connected consumables, occupant feedback, and supported integrations.
No. TRAX can be deployed as a software solution, a connected technology solution, or a combination of both. The right configuration depends on the operational problem being solved and the goals of the customer.
Yes. TRAX can become part of a service provider’s technology and innovation strategy for new opportunities, customer expansions, pilots, and contract renewals. Its modular structure allows the deployment to be configured around the specific facility and opportunity.
Yes. TRAX creates a digital operational record and provides reporting through TRAX IQ, giving account teams a clear view of service activity, inspections, response performance, and other operational metrics.
Yes. Clean+Inspect is designed around frontline facility operations and runs on compatible mobile devices and tablets. The application works offline and syncs when connectivity returns.
Yes. Operational workflows are configured around locations, responsibilities, routes, tasks, inspections, and service requirements, giving teams clear direction on the work that needs to be performed.
TRAX can provide dashboards and reporting that give appropriate stakeholders visibility into operational performance based on the requirements and structure of the deployment.
Yes. TRAX supports different facilities, customers, and vertical markets while allowing each environment to be configured around its individual operational requirements.
Through supported APIs and integrations, TRAX can connect with select CMMS, work-order, building-management, dispenser, and sensor systems. Because the platform is hardware-agnostic, TRAX works within many existing technology environments. Integration requirements are scoped during discovery.
Yes. Inventory is managed through operational workflows. When connected dispensers are installed, TRAX also monitors consumable levels and replenishment requirements automatically.
Yes. Inventory is managed through operational workflows. When connected dispensers are installed, TRAX also monitors consumable levels and replenishment requirements automatically.
Yes. Organizations can begin with an individual account, operational workflow, or connected technology deployment and introduce additional locations and TRAX capabilities as their strategy evolves.
Don't just service the facility. Help your customer understand it.
TRAX gives janitorial and facility service providers the technology, operational information, and performance reporting to differentiate their offering, improve frontline operations, strengthen customer relationships, and continuously improve how facilities are managed.
Win the business. Equip the team. Prove the performance. Grow the partnership.