Healthcare
One platform for facility operations, cleanliness and patient experience across your healthcare environment.
INDUSTRIES · HEALTHCARE
Smarter facilities. Better patient experiences.
Healthcare environments never stop moving. TRAX gives facility and environmental services teams real-time visibility into cleanliness, service activity, inspections, staff response, and patient and visitor feedback. When connected technologies are deployed, teams can also monitor restroom usage and consumable levels.
From a single hospital to an entire healthcare campus, TRAX turns facility activity into information teams can act on — so they know where attention is needed, when it is needed, and whether the work was completed.
FACILITY INTELLIGENCE FOR HEALTHCARE
Your hospital isn't static. Your facility operations shouldn't be either.
Hospitals operate around the clock, but facility demand doesn’t happen on a predictable schedule.
- Patient volume changes.
- Waiting rooms fill.
- Public restrooms experience sudden spikes in usage.
- Consumables run low.
- Service requests happen unexpectedly.
- Staff transition between shifts and buildings.
Traditional facility operations rely heavily on schedules, radio calls, paper logs, and someone noticing a problem.
TRAX creates a real-time operational layer across the healthcare environment. Cleaning activity, inspections, service requests, and staff activity flow into one platform. Depending on the deployment, restroom usage, consumable levels, and patient and visitor feedback flow into the same place.
FROM DATA TO ACTION
Don't just collect facility data. Use it.
Healthcare facilities generate enormous amounts of operational information. The challenge is turning it into something frontline teams can actually use.
TRAX does not replace the environmental services workforce. It gives that workforce better information to help them operate more productively.
- A restroom reaches a usage threshold.
- A consumable is running low.
- A patient or visitor reports an issue.
- An inspection identifies a deficiency.
- A service request is submitted.
TRAX turns those signals into assigned work for environmental services and frontline teams, and captures the operational record as the work happens.
Frontline teams know what needs attention and where. Supervisors see service activity across the building. Leadership gets the record without asking anyone to reconstruct a shift.
ONE PLATFORM. MULTIPLE WAYS TO DEPLOY.
Start with the operational problem you want to solve.
TRAX is modular by design and hardware-agnostic. Healthcare organizations can begin with software, connected restroom technology, facility-wide operations, or a combination, and expand over time.
Clean+Inspect
Facility operations directly in the hands of frontline teams: tasks, routes, inspections, service requests, inventory, checklists, corrective actions, and proof of service from a mobile device. Works offline and syncs when connectivity returns.
TRAX IQ
Cleaning and service activity, response times, inspection performance, and operational performance in configurable dashboards and reporting.
SmartRestroom
TRAX identifies restroom usage patterns and triggers cleaning or service based on actual demand instead of a fixed schedule.
Connected Consumables
TRAX monitors soap, paper, sanitizer, and other consumable levels and alerts staff when replenishment is needed.
Staff Location & Proof of Service
Bluetooth beacons and location technology verify service activity and automate proof of presence without additional manual check-ins.
Patient & Visitor Feedback
Capture feedback at the point of experience through tablets or QR codes and connect it to the location, time, and corresponding service activity.
Integrations
Through supported APIs and integrations, TRAX can connect with select CMMS, work-order, building-management, dispenser, and sensor systems to create a more complete operational picture.
PATIENT EXPERIENCE
The facility experience is part of the patient experience.
Patient experience begins long before someone enters an exam room. The condition of a restroom, waiting area, lobby, hallway, or public space shapes how patients and visitors perceive the entire organization.
TRAX helps healthcare teams connect facility operations with the experience happening inside the building. Where feedback technology is deployed, responses are tied to a specific location and timestamp and viewed alongside cleaning activity, inspections, and service response.
Instead of seeing a satisfaction score weeks later, teams gain visibility into the operational conditions surrounding the experience.
DOCUMENTATION & ACCOUNTABILITY
Know what happened without chasing the answer.
Facility leaders shouldn’t have to call multiple supervisors, search through paper logs, or reconstruct a shift to understand what happened.
TRAX creates a digital record of operational activity across the facility: inspections with deficiencies, corrective actions, and completion records; proof of service documenting when and where work occurred, with photo documentation when required; response performance measuring the time between request, assignment, response, and completion; and reporting across buildings, floors, locations, teams, and shifts through TRAX IQ.
TRAX doesn’t replace your clinical systems. It provides visibility into the facility operations surrounding the patient experience.
One named health system proof point: a short quote, operating result, or specific deployment. Leave empty until customer approval is on file.
MORE THAN SOFTWARE
How a healthcare
deployment actually works.
How a deployment works
Demo
We start with your environment and your operational challenges, not a generic software presentation. Bring us one building, one department, or a restroom program and we will show you how TRAX could work there.
Scope
Together, we identify the buildings, spaces, workflows, supported integrations, and technology that make sense for the first phase.
Implementation
TRAX manages platform configuration, scoped integrations, project management, and hardware deployment when hardware is included. Work in clinical and patient-facing areas is sequenced around your infection prevention and facilities requirements rather than ahead of them.
Training
Frontline staff, supervisors, and administrators are trained on the tools they use, with ongoing education available through TRAX Academy.
Support
TRAX provides ongoing technical support and works with your team to continue optimizing the platform as your operation evolves.
Frequently Asked Questions
No. SmartRestroom is one use case within the TRAX platform. TRAX supports facility-wide task management, routes, inspections, inventory, proof of service, and reporting across restrooms, waiting areas, public spaces, outpatient facilities, and other areas of the healthcare campus — and, depending on the deployment, patient and visitor feedback and consumable monitoring.
No. TRAX can be deployed as a software-first solution using Clean+Inspect and TRAX IQ, as a connected SmartRestroom deployment, or as a combination of software, sensors, dispensers, feedback technology, and supported integrations. The platform is designed to expand as your needs evolve.
Yes. Clean+Inspect runs on compatible mobile devices and tablets, so teams can use equipment already deployed within their operation.
Through supported APIs and integrations, TRAX can connect with select CMMS platforms, work-order systems, building systems, connected dispensers, and sensors. Because the platform is hardware-agnostic, organizations can build around existing infrastructure rather than being locked into a single manufacturer. Integration requirements are scoped during discovery.
TRAX helps teams see the facility conditions surrounding the patient and visitor experience. Where feedback technology is deployed, feedback can be viewed alongside cleaning activity, inspections, service response, and — depending on the deployment — facility usage and consumable availability.
No. TRAX is a facility intelligence platform. It focuses on facility operations, locations, tasks, inspections, service activity, consumables, utilization, and operational performance rather than clinical care.
Yes. TRAX provides visibility from an individual location or building through an entire campus or multi-facility organization, allowing leadership to analyze performance at different levels of the operation.
Deployments are scoped around the healthcare organization’s environment. A first phase may begin with a particular building, operational workflow, or connected restroom deployment and expand over time. TRAX provides project management, configuration, training, scoped integrations, hardware deployment when applicable, and ongoing support.
Bring intelligence to your facility operations.
Whether you want to modernize environmental services workflows, improve restroom operations, understand facility utilization, capture patient feedback, monitor consumables, strengthen proof of service, or bring fragmented facility data together, TRAX can help build the right first phase.