Norman Y. Mineta San José International Airport
When Flagship took on janitorial services across both terminals at SJC, it needed to prove cleaning frequency and duration, not just report them. Bluetooth badging made every arrival, duration and departure a matter of record.
Contract compliance. you can show, not describe.
Norman Y. Mineta San José International Airport is the second busiest airport in the San Francisco Bay Area and serves ten airlines across two terminals. In 2020 Flagship Facility Services was contracted to provide janitorial services to both Terminal A and Terminal B, and identified the need for technology to support new cleaning frequencies.
Flagship implemented Clean+Inspect and SmartRestroom to monitor its team’s compliance with cleaning frequency requirements and quality control.
The requirement underneath it is a contract one. A facility services company operating under a frequency specification has to be able to demonstrate the frequency was met, and a verbal account of the shift is not a demonstration.
The Challenge
Flagship won janitorial services for both terminals in 2020 and identified the need for technology to support its new cleaning needs and frequencies. Meeting them was one job. Proving them was another.
Frequency and duration are the two numbers a facility services contract turns on, and both are difficult to capture honestly if capturing them depends on someone stopping to log it. Any method that adds a step to the route gets skipped on the shifts when it matters most.
The Solution
TRAX installed a Bluetooth badging system at each restroom and equipped each frontline team member with a battery powered Bluetooth badge. The badge registers every arrival, the duration of the cleaning, and the departure — passively, with nothing for the team member to do.
That data is what Flagship uses to demonstrate staff and contract compliance. Flagship can view live reports of cleaning frequencies and durations directly from the TRAX platform, and export reports as needed to support quarterly reviews with the airport.
San José and Flagship are planning to expand the deployment with additional sensors, including throughput counters, to move the operation airport-wide toward demand-based cleaning.
What TRAX deployed
- Clean+Inspect and SmartRestroom across Terminal A and Terminal B
- A Bluetooth badging system installed at each restroom
- Battery powered Bluetooth badges for every frontline team member
- Passive capture of arrival, cleaning duration and departure
- Live reports of cleaning frequencies and durations in the TRAX platform
- Exportable reporting to support quarterly reviews with the airport
- A planned expansion into throughput counters for demand-based cleaning
The Benefits
- Cleaning frequency and duration recorded automatically, so compliance is a report rather than an assertion
- Nothing added to the frontline team's route — the badge does the logging
- Live visibility into frequency and duration, not a month-end reconstruction
- Quarterly reviews with the airport supported by exported data from the same system the work runs on
- A path to demand-based cleaning without replacing what is already deployed
The deployment has been running across both terminals since October 2020 on a three-year contract. Flagship uses live frequency and duration reporting from the TRAX platform for staff and contract compliance, and exports reports to support quarterly reviews with the airport. San José and Flagship are planning to add throughput counters to move toward demand-based cleaning airport-wide.
READY WHEN YOU ARE
Prove the frequency, not just the effort
See how TRAX helps facility service companies demonstrate contract compliance with data from the field.