Services
Consulting, implementation, training, support, and custom development. Standard with a TRAX rollout, not sold to you as add-ons.
We don't hand you a login and walk away.
Software is the easy part. Getting it live across real buildings, with real crews, on real deadlines is where most rollouts stall. Every TRAX deployment is run by a team that has done this before, across 60+ airports plus hospitals and theme parks.
Everything that comes with the platform.
Not add-ons or upsells. This is the standard of service behind a TRAX rollout.
Consulting
Standard Operational assessment, workflow design, and a rollout plan scoped to your facility type and team size.
Implementation
Standard Configuration, data migration, hardware coordination, and go-live management, site by site.
Training
Standard Role-based onboarding for frontline crews, supervisors, and leadership, in person and on demand.
Custom Development
Scoped Integrations, custom TRAX IQ dashboards and reports, and platform extensions built to your operational requirements.
Technical Support
Standard Ongoing support for admins and end users, with escalation paths that match your SLAs.
Data Analysis
Scoped Analysts help you turn facility data into resource decisions, cost savings, and service improvements.
How an engagement works.
Discovery
We map your operation, your standards, and what success looks like.
Scope
We agree on Phase 1 versus later phases, hardware, and integrations, and price against that scope.
Implementation
Configuration, data migration, and site-by-site go-live, run by a project manager who owns the timeline.
Training
Crews and leadership onboarded to their actual workflows, on the phones they already carry.
Support
Ongoing support after launch, regular check-ins, and room to expand as you add sites.
How It Works
Your team keeps learning after go-live.
New hires ramp faster and your power users get more out of the platform, through TRAX Academy video workshops and a Knowledge Base your admins can search anytime.
Why services matter
Houston cut $300,000 in inventory costs in six months.
That came from implementation and data analysis working together, not from software on its own. Ted Kitchens confirmed the number on the record.
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Let's scope Your rollout.
We’ll bring someone who has done this in your industry. Pricing follows the scope of your deployment, so you only pay for what your facility needs.